Important Notes

Electronic Trading Risk

Live Prices
Speed and quality of internet connection will affect the performance and accuracy of live prices in our trading platforms.
Broadband internet connection is recommended for online trading.

Password
Internet Trading Password must be kept confidential at all times.

Regularly change your Internet Trading Password

Always clear your browser’s cache and history after each session so that your account information is removed.

You are advise not to use the “Auto Complete” function of your browser to save your User ID and Password. This function stores and lists possible matches from entries that you have typed previously.

Virus, Spywares and Adwares
Always install your computer with the latest anti-virus software and Spyware program.
Regularly scan your computer to quarantine and delete any Virus / Spyware / Adware in your computer.
Avoid downloading programs and email attachments from suspicious unknown sources.

Phishing
Phishing is an attempt to criminally and fraudulently acquire sensitive information, such as usernames, passwords and credit card details, by masquerading as a trustworthy entity in an electronic communication.

Phishing is typically carried out by email or instant messaging, and often directs users to enter details at a website.

To prevent yourself from phishing, NEVER reveal your password to anyone. Be suspicious of any email or instant message asking you to provide sensitive account information.

If you receive such emails or instant message, do not reply or click on the links in the email or instant message.

Always access our site via URL www.phillip.com.my.

Secure Your Wireless Network
Wireless networking works by sending information over radio waves, it can be more vulnerable to intruders. You need to take additional steps to keep your network secure.
Make your own unique and difficult-to-guess SSID (Service Set Identifier)
Change the default administrator password and username for your router

Downtime Action

In the event when internet platforms offered by Phillip Nova are not available,
kindly contact:

– Futures/CFD Technical Support hotline 03-2783 0270 for technical enquiries

– Futures/CFD Dealing desk 03-2711 0026 for queries on Futures products.

– Stocks General Line 03-2783 0388 for queries on stocks.

– Stocks Dealing Line 03-2783 0288 for dealer assistance on stocks.

– Or your broker for more information

Notification on Early Liquidation of Positions Involving Physical Settlement / Deliveries

Please be informed that Customers are required to liquidate their LONG positions two working days prior to the First Notice Day, and SHORT positions two working days prior to the Last Trading Day of those contracts which involve physical delivery.

Phillip Capital Sdn Bhd reserves the rights to liquidate any outstanding positions at the Close of Business Day two working days prior to that physical delivery product’s First Notice Day or Last Trading Day regardless of whether the customer had given consent or been notified.

Please feel free to contact the Stocks/Futures Dealing Desk at 03-2711 0026 if you need any clarification. Thank you.

Security Reminders for Your Trading Account

Do Not Transfer Funds to Unauthorised Third Parties
Please ensure that any fund transfers are made only through official Phillip Capital channels. Transferring funds to unauthorised third parties can lead to irreversible financial losses.

Do Not Share Your Trading Account Information
Your trading account information, including your login credentials, should remain confidential. Sharing this information with others can compromise the security of your account.

Do Not Accept Lucrative Offers with Guaranteed Low Risk
Be wary of offers that promise high returns with low or no risk. These offers are often too good to be true and may be scams designed to defraud you.

Do Not Open an Account with Unauthorized License Holders
Always verify that you are dealing with a licensed and regulated entity before opening a trading account. Unauthorized operators may not adhere to regulatory standards, putting your investments at risk.

Update Your Personal Particulars if There Are Any Changes
To ensure our records are accurate, please update your personal details if there have been any changes. If we do not receive updated information from you, we will assume your current details remain the same.